New three regulations of the state

- household appliances and other goods

Article 1 in order to protect the legitimate rights and interests of consumers, is clear about the person that sell, mender, generator for the repair, replacement, return of certain goods (hereinafter called the 3 packets) responsibilities and obligations, according to "product quality law of the People's Republic of China", "consumer rights and interests protection law of the People's Republic of China" and relevant regulations, these provisions are formulated.

Article 2. The term "partial commodity" mentioned in this provision refers to the products listed in the catalogue of parts of the catalogue for the implementation of three packages. Directory by the product quality supervisory and administrative department under the state council jointly with the competent department of commerce, industrial departments jointly formulate and adjust, released by the product quality supervisory and administrative department under the state council.

Article 3 the product that is listed in the catalogue shall carry out the principle of who is in charge of the three packages. The contract between the seller and the producer, the seller and the supplier, the seller and the repairer, shall not be exempted from the three responsibilities and obligations of this provision.

Article 4 the indicators specified in the catalogue are the basic requirements for the performance of the three packages. The state encourages sellers and producers

Article 5. The rules for the implementation of the three packs shall be formulated strictly in accordance with these provisions. This provision does not exempt the three packages of responsibility and sellers and producers that are not included in the catalog products, and is responsible for the three packages of the catalog products.

Article 6 a seller shall perform the following obligations:

(1) if there is no guarantee for the implementation of three packages, no products shall be sold in the catalogue.

(2) to maintain the quality of the products sold;

(3) to carry out the inspection and acceptance of stock inspection, which is not in conformity with the requirements of the statutory identification, shall not be sold;

(4) the product sale, it shall unpacking inspection, properly adjust, introduces matters, 3 packets of way and repair the unit in operation and maintenance, and 3 packets of prooves provide effective invoice.

(5) to properly handle customers' inquiries, complaints and provide services.

(6) the repairer shall perform the following obligations:

(1) to undertake repairs service business; Maintain the credibility of sellers and producers, and may not use components and components that do not conform to the requirements of product technology. Carefully document the quality of the product after the failure and repair and ensure that the repaired product can be used for more than 30 days. (3) all repair and repair parts are to be repaired. To accept the supervision and inspection of sellers and producers; (4) to bear the responsibility and loss caused by the failure of its own repair; (5) accept the customer's inquiry about the quality of product repair.

Article 7 the producer shall perform the following obligations:

(1) make clear three packages. Producers to set or designated repair units, must provide 3 packets of prooves with products to consumers, list of repair unit, address, phone number, etc.; (2) to provide repair technical data and qualified repair parts to the seller and repairer who is responsible for the repair, to be responsible for the training and to provide the repair cost. Ensure that the spare parts that meet the technical requirements within 5 years after the production is shut down; (3) to properly handle consumers' direct or indirect inquiries and provide services.

Article 8 the period of validity of the three packages shall be counted from the date of issuing the invoice, and the time for repairing and unpacking will be deducted. During the period of the three package period, the consumer will handle the repair, replacement and return of the invoice and three package vouchers.

Article 9 in the event of a performance failure within 7 days from the date of sale, the consumer may choose to return the goods, replace the goods or repair them. In return, the seller shall refund the payment at the time of the invoice price and then recover the goods from the producer, supplier, or the sales contract according to law.

Article 10 the consumer may choose to replace or repair the product within 15 days from the date of sale. Exchange goods, the seller shall be free of changing the same model with the specifications of the products for the consumer, and then recover from the producers and suppliers in accordance with the law or shall be dealt with in accordance with purchase and sale contract.

Article 11 in 3 packets of period of validity, repair two times, still cannot normal use of the product, by the repairer to provide repair records and certificate, the seller shall be responsible for the free exchange the same model with the specifications of the products for consumers or in accordance with the provisions of the provisions of article 13 return, and then recover from the producers and suppliers in accordance with the law or shall be dealt with in accordance with purchase and sale contract.

Article 12 in 3 packets of period of validity, because producers did not supply spare parts, from the date of repairing of more than 90 days are not fixed, the repairer shall indicate it in the repair condition, the seller with this according to changing the same model with the specifications of products to consumers free of charge. The producer and supplier shall then be repaid or sold in accordance with the law. If the repair period exceeds 30 days due to the repairer's own reasons, it is free to exchange the same model and product for the customer. The cost is borne by the repairer. Article 13 in 3 packets of period of validity, in conformity with the exchange conditions, the seller because there was no the same model with the specifications of products, consumers reluctant to switch to other products, specifications and ask to return money, the seller shall return; Have the same model with the specifications of products, consumers are reluctant to switch and ask to return money, the seller shall return, according to the regulations on goods have used charging depreciation cost. The cost of depreciation shall be deducted from the date of issuing the invoice to the date of return, which shall be deducted from the time of repair and repair.

Article 14 when exchanging goods, no products or products that are defective or repaired shall be provided to consumers. The third package after the exchange is valid from the date of replacement. The seller will replace the chapter on the back of the invoice and provide a new three package certificate or a new chapter on the back of the three package voucher.

Article 15 in 3 packets of period of validity, except for consumers to use improper safekeeping products cannot be used properly, the repair is free repair (including the cost of raw materials and partners). For large products shall carry out 3 packets, the repair shall provide reasonable transportation costs, and then recover from the producer or seller in accordance with the law, or shall be dealt with in accordance with the contract.

Article 16 during the period of three packages, the seller, the repairer, and the producer shall provide three packets of services.

Article 17 a person who is under the following circumstances shall not implement three packages, but may be charged for repairs:

(1) if the consumer is damaged by the use, maintenance or safekeeping of the goods;

(2) the failure of the three package repairer to tear up and cause damage;

(3) there is no three parcel certificate and the effective invoice;

(4) the type of the certificate of three packets is not in conformity with the repair product model;

(5) damage caused by an irresistible force.

Article 18 the cost of repair shall be provided by the producer. The cost of repair is the cost of ensuring normal repair during the period of three packages.

Article 19 where a seller is responsible for the repair of a product, the producer shall allocate the expenses in accordance with the contract or agreement, and the specific measures shall be agreed upon by both parties. Where the seller trusts or specifies the repairer, the payment of the repair fee shall be stipulated in the contract between the seller and the repairer. Special fund is special. Where the producer chooses other methods or sets up the repair outlets, the producer directly provides the repair cost

Article 20 where the producer, seller, and repairer fail, fail, merge or separate, the three packages of responsibility shall be carried out in accordance with the relevant laws and regulations of the state.

Article 21 the consumers for product warranty problem with the person that sell, mender, generator, when a dispute to the consumers' association, the association of quality management user committee and other relevant organizations to apply for mediation, the relevant organizations shall actively accept the case.

Article 22 of the person that sell, mender, generator according to these provisions 3 packets, the consumer to the product quality supervision and administration department or the administrative department for industry and commerce, the department shall order it according to the 3 packets of regulations. The consumer may also apply for arbitration in accordance with the law, and may bring a suit directly to the people's court.

Article 23. This provision shall be interpreted by the department of product quality supervision and administration under the state council.

Article 24 these regulations shall enter into force as of the date of promulgation. The national economic commission and other eight ministries and commissions issued by the national economic commission (1986) 177 "some domestic appliances for household appliances" were abolished at the same time. Where other relevant provisions are not in conformity with the provisions of these regulations, the provisions shall prevail. This regulation was implemented on August 25, 1995. Annex: the three packages of commodity catalogs (the first batch) of the list of items (the first batch) are the main components of the main component name depreciation rate

Bicycle 1 2 frame, transmission rate 0.05%

Color TV sets 1 3 picture tube, line output transformer, high frequency head, integrated circuit 0.1%

Black and white TV sets 1, 3 picture tube, line output transformer, high frequency head, integrated circuit 0.05%

The home video recorder 1 1 magnetic drum motor, the main shaft motor, the loading motor, the integrated circuit 0.1%

Camera 1 1 magnetic drum motor, main shaft motor, loading motor, disc motor, 0.1%

Lens, integrated circuit, head

The machine is 0.5 1 motor, laser head, integrated circuit and potentiometer 0.05%

(sound)

The electronic instrument has no 0.05%

[37 key]

Household refrigerator 1 3 compressor, fan motor, temperature controller, evaporator, electromagnetic valve 0.05%

(contains freezer) filter, condenser, capillary

Washing machine 1, 3 motor, timer, program controller, capacitor 0.05%

The electric fan 1, 3 motor, timer, program controller 0.05%

Microwave 1 2 motor, magnetron, timer 0.05%

Vacuum cleaner 1 3 motor 0.05%

Household air-conditioner 1 3 compressor, fan motor, thermostat 0.1 percent

The lampblack machine 0.5, 1 motor 0.05%

Gas water heater 1 1 electron fire part 0.05%

The sewing machine has no 0.05%

The motorcycle saw the note, engine 0.2%

Note 3 packages are valid for one year or a range of 6000km. There are disabled tricycles, except for three other motorcycles.